Terms of Use

Inventory:

In Tiles and Tiles, we have a large stock of Mexican tiles in our warehouse.

Payment options: Payments will be processed be through PayPal, also we can take credit card payments by telephone.

 

Taxes:

Taxes will be collected from all the sales made in the state of Texas.

Texas—–> State Rate 8.25%

 

Shipping information:

We will use FedEx Ground within the US Continental for delivery, please be sure to provide a physical street address, we will unable to ship to P.O. Boxes, APO’s, or FPO’s via this service. For shipments to AK, HI, PR, VI or any protectorate, P.O. Boxes, APO’s or FPO’s contact us for the right shipping cost for those locations. International shipments outside of the US Continental also contact us for the right shipping cost.

Our estimated time or delivery could be 5-10 business days since we have to send the items directly from our warehouse in Mexico.

 

Custom orders:

Custom orders cannot be canceled and deposits are non-refundable. No Exceptions!

For custom orders please contact us to: info@ tilesandtiles.com

 

Modifying an order:

You may change your order if your order has not been shipped from our inventory. Contact us immediately to let us know about the change.

 

Canceling an Order:

You may cancel your order and receive a refund if your order has not been shipped from our inventory. Contact us immediately, so we can check the status of your order and advise whether the order can be canceled for a full refund. If the order has already been shipped, we will need to handle it as a return. In that event, please refer to our return policy.

 

Satisfaction guarantee:

If you are not completely satisfied with your purchase, you may return the items to obtain a replacement or refund, indicating your reasons.

Please contact us in case that you would like to return the products within 30 days of the receipt of your order. No refunds will be available after the 30-day period has expired. You must send your return using a reliable carrier that offers tracking number (UPS, FedEx, DHL or Registered Mail). It is strongly recommended that you pack the products very well, also insure the package, as you will be responsible for ensuring that all items will arrive in their original condition. The customer is responsible for all shipping charges. Once we receive the product, we will refund your payment minus all shipping costs and any other associated costs.

NOTE:

Any return will subject to a restocking fee of 20% over the cost of the purchase.

 

Claims:

Tiles and Tiles will not accept claims after installed tiles trims or any other items to be incorrectly sized shaded or packaged.

“USE CONSTITUTES ACCEPTANCE”.

Please inspect all orders before installation and any discrepancies should be reported immediately. Tiles and Tiles cannot be held liable for any installation or replacement labor claims.

 

Instructions for Returns:

Contact us at

info@tilesandtiles.com or Call us at (956)-242-7361.

 

Colors:

The appreciation of the color of the Mexican tiles can vary depending on the configuration on each monitor. Please keep in mind there may be some color or model discrepancies due to monitor’s configuration. There are small variations in color from one tile to another tile due to the handmade process.

 

Defective merchandise /warranty:

Imperfections are one of the features of these handmade Mexican items and ceramic products, and we make every effort to inspect our goods before shipping to assure that you will receive great quality items.

 

Damaged in transit:

If you received an item that present damages, please notify us immediately, we will make arrangements to replace the item.

 

System availability and site contents:

Tiles and Tiles, Inc is not responsible for orders that are not processed during scheduled maintains periods or technical difficulties. Tiles and Tiles strive to maintain 99.5% system availability. All materials, designs, illustrations and written materials that appear on this site are all rights reserved. And the trademark of Tiles and tiles, are owned by Tiles & Tiles Inc.

This website is created and controlled by Tiles and Tiles, Inc based on 1320 Convent Ave. Suite #8, Laredo Texas 78040 United States. For any controversy, the laws of the State of Texas will govern these disclaimer, terms and conditions, without giving effect to any principles of conflicts of laws. Tiles and Tiles, Inc reserves the right to make changes to its site and these disclaimers, terms and conditions at any time. User hereby irrevocably and unconditionally consents to submit to the exclusive jurisdiction of the courts of the State of Texas and of the United States of America located in the State of Texas for any litigation arising out of or relating to use of or purchase made through Tiles and Tiles (and agrees not to commence any litigation relating thereto except in such courts), waives any objection to the laying of venue of any such litigation in the Texas Courts and agrees not to plead or claim in any Texas Court that such litigation brought therein has been brought in an inconvenient forum.

 

For further information, please contact us…

 

info@tilesandtiles.com

 

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