Privacy policy


The total satisfaction of our clients is very important for us. So please check the statements for the possible returns or replacements of your purchase.

100% Satisfaction Guaranteed


Guarantee and return policy:
100% satisfaction guaranteed. If you are not completely satisfied with you purchase, you may return the items to obtain a replacement or refund, indicating your reasons.Any returns are subject to a restocking fee of 20% over the ammount of purchase. All non product related fees (shipping, payment processing, transactions, and insurance costs) are not refundable. You have 30 days from the date you receive the product to notify us with a written statement explaining you dissatisfaction. Tiles and tiles will ship a replacement after 2 business days after we receive your returned merchandise via FedEx ground service.
Undeliverable, or refused packages or if the client did provide an incorrect address(incorrect zip code, missing aparment/suite/office #/name, etc) due to customer error, the customer must pay for the original shipment charges and the second shipment in order to delivery merchandise.

 

On installed material, no claims or returns: Contact us at tilesandtiles@hotmail.com or Call 1 (956)-242-7361.

For any returns of items purchased, the product must be packed exactly as you received it and must send your return using a reliable carrier that offers tracking number (UPS, FedEx, DHL, or Registered Mail) to our address 1320 Convent Ave. Suite #8 Laredo, Texas 78040 prepaid FedEx. please. All non product related fees (shipping, payment processing, transactions, and insurance costs) are not refundable.

Any returns are subject to a restocking fee of 20% over the ammount purchased originally, after the merchandise is accounted refund will be done, but for the damaged product.

Personalized designs no returned.

  2400 Kettner Blvd Suite #102, San Diego, California 92101
 
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